Privacy Policy

Last Updated: November 12, 2025

Introduction

PrepCore.in ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Information We Collect

Personal Information

When you register for an account, we collect:

  • Full Name: To personalize your experience and communications
  • Email Address: For authentication, account recovery, and service communications
  • Phone Number (optional): For account security and important notifications
  • Password: Stored in encrypted format for account security

Usage Information

We automatically collect information about your use of the Service:

  • Test Performance Data: Your answers, scores, completion times, and progress across all tests
  • Study Patterns: Topics practiced, time spent on questions, frequently reviewed areas
  • Device Information: Browser type, operating system, IP address, device identifiers
  • Log Data: Access times, pages viewed, features used, referring URLs
  • Cookies and Tracking: Session data, preferences, authentication tokens

Payment Information

When you subscribe to our paid plans:

  • Billing Details: Name, email, billing address
  • Payment Method: Processed securely through Razorpay (we do not store complete credit/debit card information)
  • Transaction History: Subscription dates, amounts, payment status

How We Use Your Information

Service Delivery

  • Provide access to NISM mock tests and practice questions
  • Track your progress and generate performance analytics
  • Personalize your learning experience based on your performance
  • Authenticate your identity and manage your account

Communication

  • Send welcome emails and onboarding information
  • Provide customer support and respond to your inquiries
  • Send important service updates and technical notices
  • Notify you about subscription renewals, expirations, and payment issues
  • Share educational content and exam preparation tips (with your consent)

Improvement and Analytics

  • Analyze usage patterns to improve our question quality and platform features
  • Identify technical issues and optimize platform performance
  • Conduct research to enhance our educational content
  • Generate aggregate statistics (anonymized data only)

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist in operating our Service:

  • Supabase: Database hosting and authentication services
  • Razorpay: Payment processing and subscription management
  • Vercel: Website hosting and content delivery
  • Email Service Providers: Transactional and marketing emails

These providers are contractually obligated to use your information only for providing services to us and must maintain appropriate security measures.

Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Valid legal processes (court orders, subpoenas, warrants)
  • Government or regulatory requests
  • Protection of our legal rights and property
  • Prevention of fraud or illegal activities
  • Emergency situations involving safety threats

Data Security

We implement industry-standard security measures to protect your information:

Technical Safeguards

  • Encryption: All data transmission uses SSL/TLS encryption
  • Password Protection: Passwords are hashed using bcrypt algorithms
  • Access Controls: Restricted access to personal data on a need-to-know basis
  • Regular Security Audits: Periodic vulnerability assessments and penetration testing
  • Secure Infrastructure: Data hosted on secure, professionally managed servers

While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security of your data transmitted to our Service.

Your Privacy Rights

You have the following rights regarding your personal information:

Access and Portability

  • Request a copy of the personal information we hold about you
  • Export your test performance data and progress history
  • Receive information in a structured, commonly used format

Correction and Updates

  • Update your profile information at any time through account settings
  • Correct inaccurate or incomplete personal information
  • Request assistance from our support team for complex changes

Deletion

  • Request deletion of your account and associated personal information
  • Delete individual test attempts or performance records
  • Note: We may retain certain information for legal or legitimate business purposes

Marketing Preferences

  • Opt out of promotional emails through unsubscribe links
  • Customize email preferences in your account settings
  • Continue receiving essential service communications even after opting out

To exercise these rights, contact us at privacy@prepcore.in. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

Essential Cookies

Required for basic functionality (authentication, session management, security). These cannot be disabled without affecting Service functionality.

Performance Cookies

Help us understand how you use the Service to improve performance and user experience. These are optional and can be disabled.

Preference Cookies

Remember your settings and preferences for a personalized experience. Disabling these may affect certain features.

You can control cookie preferences through your browser settings. Note that disabling cookies may limit certain Service features.

Children's Privacy

PrepCore.in is intended for adults seeking professional certifications. We do not knowingly collect information from individuals under 18 years of age. If we discover that a child under 18 has provided personal information, we will delete it immediately.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide the Service and fulfill purposes described in this Privacy Policy
  • Comply with legal obligations (tax, accounting, regulatory requirements)
  • Resolve disputes and enforce our agreements
  • Maintain business records for legitimate purposes

Retention Periods

  • Account Information: Retained while your account is active
  • Test Performance Data: Retained for the duration of your subscription plus 90 days
  • Transaction Records: Retained for 7 years for tax and accounting purposes
  • Marketing Data: Retained until you opt out or request deletion

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or services. We will notify you of material changes by:

  • Email notification to your registered email address
  • Prominent notice on our website
  • In-app notification upon login

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

For data protection inquiries or to exercise your privacy rights, please use the subject line "Privacy Request" for faster processing.

We are committed to resolving privacy concerns and responding to all legitimate requests within 30 days.

Effective Date: November 12, 2025
Last Updated: November 12, 2025